Privacy Policy

1. Introduction

At Tensionনাই, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

2.1 Profile Data

When you register, we collect personal information such as your full name, email address, phone number, university, department, and batch information.

2.2 Device & Login Information

To enforce our account sharing restrictions and protect our content, we actively collect device information (including browser type, operating system, and hardware fingerprints), IP addresses, and login timestamps. This data is heavily utilized by our automated account flagging system.

2.3 Content Progress Tracking

We track your interaction with the platform, including which video lectures you watch, your watch duration, and which PDF materials you access. This is used to maintain your study progress and provide analytics to course instructors.

2.4 Payment Information

For manual payments, we collect verification data such as transaction IDs, sender phone numbers, and payment methods. For automated gateways, we do not directly store your credit card numbers; these are handled by our secure third-party payment processors.

3. How We Use Your Data

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we use information to:

• Create and manage your account.
• Process your course and batch subscription transactions.
• Verify manual payments efficiently.
• Monitor against fraud, account sharing, and unauthorized access.
• Track and save your academic progress.
• Compile anonymous statistical data and analytics for internal use.

4. Data Security

We use administrative, technical, and physical security measures, including Supabase Auth and Row Level Security (RLS), to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

5. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Upon account deletion, your data will be permanently removed from our active databases, though some residual data may remain in secure backups temporarily.

6. User Rights

You have the right to access, correct, or request deletion of your personal data. You can manage most of your data directly from your profile settings. If you require complete account deletion, please contact our support team.

7. Contact Information

If you have questions or comments about this Privacy Policy, or need to make Privacy Requests, please contact us at:
Email: tensionaibd@gmail.com
Address: 7/1 South Kallyanpur, Dhaka-1207, Bangladesh